Healthwin Pre-Admission Checklist (PDF file)

The results of our recent Indiana State Department of Health Survey are located at our receptionist desk.  The results are available to you at any time. If you have any questions regarding any of these results, please ask to speak with our Administrator or Director of Nursing. 

Residents may file a complaint with the Indiana State Department of Health Survey and Certification Agency concerning resident abuse, neglect and misappropriation of resident property in the facility, and noncompliance with advance directives.

Telephone Number: 800-246-8909

The following agencies are available for resident assistance:


INDIANA HEALTH CARE ASSOCIATION
One North Capital Suite # 100
Indianapolis, IN 46204
Tel: 317-636-6406
Tel: 800-466-4422
Fax: 317-638-3749
https://www.ihca.org/

INDIANA STATE DEPARTMENT OF HEALTH
Long Term Care Program
Indiana State Department of Health
2 North Meridian Street
Indianapolis, IN 46204
Tel: 317-233-1325
Fax: 317-233-7494
Complaint: 800-246-8909
https://www.in.gov/isdh/23260.htm

INDIANA FAMILY AND SOCIAL SERVICES ADMINISTRATION
402 West Washington Street
P.O. Box 7083
Room W 461
Indianapolis, IN 46207
Tel: 317-233-4454
Fax: 317-233-4693
800-403-0864
https://www.in.gov/fssa/

MEDICARE FRAUD
Tel: 800-368-5779
Tel: 800-622-4484
Fax: 317-232-1240
https://www.in.gov/attorneygeneral/about-the-office/medicaid-fraud/

INDIANA PROTECTION AND ADVOCACY SERVICES COMMISSION
850 North Meridian, Suite 2-C
Indianapolis, IN 46204
Tel: 317-232-1150
Tel: 800-622-4845
Fax: 317-232-8077
https://www.in.gov/idr/

INDIANA DIVISION OF AGING AND REHABILITATION SERVICES
State Long Term Care Ombudsman
Indiana Government Center, South
402 West Washington Street, 4th Floor
Indianapolis, IN 46207
Tel: 317-232-7134
Tel: 800-622-4484
Fax: 317-232-1240
https://www.in.gov/fssa/ddrs/

INDIANA MEDICAID FRAUD CONTROL UNIT
8005 Castleway Drive
Indianapolis, IN 46250
Tel: 317-915-5300
Fax: 317-232-6523
https://www.in.gov/attorneygeneral/about-the-office/medicaid-fraud/

LOCAL AGENCIES

St. Joseph Department of Public Welfare                 
Department of Family and Children’s Services       
(Local Medicaid Office) 
574-236-5385

Area 2 Ombudsman, No local representative at this time
Real Services of St. Joseph County 
Tel: 800-522-7928
Tel: 574-284-7143
Fax: 574-284-2691
www.realservices.org

Ombudsman-Temporary

Mary Swinford, Deputy Director

Email: mary.swinford@fssa.in.gov

Phone: 317-232-7134

Toll Free: 800-622-4484

General Inbox Email: long termcareombudsman@fssa.in.gov

Area 2 Agency of Aging
Real Services of St. Joseph County, Indiana
P.O. Box 1835
South Bend, IN 46634
Tel: 574-233-8205
www.realservices.org

Adult Protective Services
Denise Laughlin
533 N. Niles Ave
South Bend, IN 46617
Tel: 574-235-5092
Fax: 574-235-9734
https://www.stjoepros.org/675/Adult-Protective-Services

Local Mental Health Center
Epworth Hospital
420 N Niles Ave
South Bend, IN 46617
Tel: 574-647-8400
www.beaconhealthsystem.org/location/epworth-hospital/

COMPLAINT PROCEDURE: 

The complaint procedure is of most importance to us.  We want everyone to feel that they may bring their concerns to the departments.  The best way to assure that a concern/problem is taken care of is to take it to a department head immediately.  The department head will follow our Grievance Procedure to assure that your concern has been addressed.  Our Administrator is available at all times to listen and assists with any concerns you may have.  Conferences can be arranged for the entire family if it is necessary.  Healthwin is a firm believer that our families and residents are 100% satisfied.

If you feel that it is necessary, you may wish to contact any of these agencies listed below:

Indiana State Department of Health
Long-Term Care Program
2 North Meridian Street
Indianapolis, IN 46204
Tel: 317-233-7442
Fax: 317-233-7494
www.in.gov

Indiana Division of Aging and Rehabilitation Services
State Long Term Care Ombudsman
Indiana Government Center, South
402 West Washington St. 4th Floor
Indianapolis, IN 46207
Tel: 317-232-7134
Tel: 800-622-4484
Fax: 317-232-1240
www.in.gov                                                               

Area 2 Ombudsman
Sister Linda, Kors, CSC
(Area 2 Agency on Aging Real Services)
P.O. Box 1835
1151 South Michigan Street
South Bend, IN 46634
Tel: 574-284-7135
Tel: 800-552-7928
www.realservices.org

Medicare
1-800-MEDICARE (1-800-633-4227
www.medicare.gov

Medicaid
800-403-0864
https://www.in.gov/medicaid/

Social Security
To replace card: 800-772-1213
https://www.ssa.gov/